Hello,
I'm Thomas, one of the founders of NASH.
First, I'd like to sincerely thank you for your trust. It means a lot to me and our whole team that you chose NASH.
A quick note on your order:
We currently have significantly more new orders than planned, and two team members in the warehouse have fallen ill at short notice. As a result, there is a one-off delay with the Starter Set. I'm very sorry. This doesn't meet our service standards. Unfortunately, we can't undo it.
So you can plan:
We currently have a 6-day backlog. Orders from 1 October will ship today (7 Oct) and tomorrow (8 Oct).
Orders from 2 October will ship by Friday at the latest (10 Oct).
Then day by day until we expect normal operations again on 14 Oct. Normal delivery is 2-3 days in German-speaking countries and 4-7 days elsewhere in the EU.
What we do:
Since today, we're finally running extra shifts again, bringing in external support and building permanent buffers so this doesn't happen again.
Your choice:
We'd be very happy if you accept the wait and let us send you the great NASH shaving set you ordered.
If the extra 5-7 day wait is too long, we offer free, immediate cancellation as an option, of course.
Here you'll find the customer portal for any further questions.
And if you have any questions for me personally, just email thomas@nash.eu. I'll take care of it right away.
Finally:
At the same time, we're working on new products for your best shave: organic shaving gel and aftershave balm are coming soon... and much more!
Thank you for your understanding and trust. As soon as your parcel is on its way, you'll receive the tracking information.
Kind regards,
Thomas Grüner
